Privacy and Cookies Policy

mldatahouse helps businesses connect with one another by providing web applications, browser extensions, and other online services.

We are committed to respecting everyone's privacy and design our services with this goal in mind, in accordance with European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“GDPR”) and applicable data protection laws.

In order to satisfy our customers’ expectations and to ensure the respect of data subjects’ rights, we regularly improve internal processes.

This Privacy Policy describes what data we collect and how we process it. If you have any questions, please reach out, we'll be glad to help: privacy@mldatahouse.com.

This Privacy applies to all services offered by mldatahouse including:

• The web platform
• Our public API
• Our Browser extension
• G Suite addons

Contact Info

i 10 4 Islamabad, Pakistan

email: info@mldatahouse.com

What information does mldatahouse collect?

Any use of the web application, browser extension and/or API access is bound by these Terms of Service plus the following specific terms:

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: first name; last name; email address; billing address; Tracker; Usage Data. Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy. Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

When you are on our website

When you're using our website and not limited to , we track your usage. This includes statistics such as which pages you visit and how long you look at them. This information may include but is not limited to IP address, geolocalisation information, browser type and information about the use of our website, including a history of the pages you view.

If you create an account, we request information including, but not limited to: your email, your name and the company you work for. All this information is used to personalize your experience and send you onboarding emails and invoices.

In cases of elevated fraud risk, we might ask for a phone number for verification purposes (we will never use it for marketing purposes). If you become a paying customer, we will collect your payment card information.

When you use our services

Whether you use our services and not limited to, through the API, the website, G-Suite add-ons or the browser extensions we provide, we monitor your usage and log the requests that you make. These logs can include IP addresses, geolocalization information, browser type and other relevant information. We destroy these logs after 3 months at the latest.

When using our services, you might also be asked to send us some data or data files.

When you contact our support team

If you reach out via email or chat, we keep a record of the conversations and any other data you might send during those exchanges. When you delete your account, those conversations are removed after a period of no more than 6 months.

When someone uses our mail tracking service

Our users can send emails through our platform and get tracking information on them. We let users know if we think their emails have been opened, where and how many times.

To offer these features, we store certain details to help identify the emails, such as the subject of the email, the date and time at which the email was sent and information about the recipient(s). However we don’t store the body of the concerned email. Where possible, we store the data in a pseudonymized form.

We may also store the location of the person opening the emails, using IP addresses. To respect users' privacy, the IP addresses collected this way are also pseudonymized.

When we parse public web data

We use servers to look at publicly available online pages and process business data on them. Only public pages are looked at and only publicly available online data that can be found by a search engine is indexed by our servers.

If a website asks crawlers not to look at a particular piece of content via a robots.txt file, we respect this request. Our robots systematically view the robot.txt file before exploring and indexing the public data available on the website. We are not responsible for the privacy policies and practices of other websites.

On those public pages, we look for business data such as names, professional emails, social networks and URLs.

How we use your data

To provide our services

When creating an account, you must agree to our Terms of Service. This allows us to process your data and give you access to mldatahouse. This way, you can have an account on our website, save and process leads, invite other team members, etc.

To improve the user experience

We examine usage patterns and various other statistics to understand what to improve on mldatahouse. This includes, for example, doing A/B testing on new features.

We also use the data that goes through our Services to improve the Services themselves. We only use this information to validate data we already have or data that is being supplied by a user, not to enrich our databases.

To inform businesses of content that is publicly displayed online

To provide mldatahouse's Services, we also give you access to the publicly accessible business data we have indexed. It is important for our users' (and the businesses they work for) to have access to the business data that has already been shared on the web. This helps them identify relevant contacts within the companies they want to reach out to.

To offer customer support

We provide customer support via email or chat, to help you take full advantage of our service or resolve any problem you encounter.

To fight fraud

There are always bad actors on the web. We actively fight credit card fraud and misuse of our services.

To market new services

We regularly launch new services. We’ll let users know about those releases if they have asked us to keep them up to date.

Your Rights - Privacy Policy

You have the following rights in relation to the personal data that we hold about you:

• To access your personal data, and certain related information, as described in the section below entitled "Know whether we have information concerning you and what that information is."
• To request that any inaccurate personal data be rectified, including by means of providing a supplementary statement
• To request that we delete your personal data in certain circumstances
• To request that we restrict or block the processing of your personal data in certain circumstances (when processing is restricted, we can still store your personal data but will not use it further).
• To obtain from us your personal data, in a structured, commonly used and machine-readable format in certain circumstances. Further, you may have the right to request that we transmit your personal data directly to another person where it is technically feasible to do so.
• To object to our use of your personal data for direct marketing purposes at any time. You may also have the right to object to our processing of some or all of your personal data (and require this data to be deleted) in certain other circumstances.
• To withdraw your consent at any time, where we are processing your personal data based on your consent to such processing.

To get started, reach out to privacy@mldatahouse.com

Update, correct and delete your information

If you're a direct user of our service, you can log into your account and update your information directly there.

If your business data has been found online, you can contact us to update or delete it.

Know whether we have information concerning you and what that information is - Privacy Policy

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, gain access to that personal data and the following information:

• Whether you're in our database.
• Exactly what data we hold.
• The purposes of the processing.
• How long the data will be kept.
• Where exactly on the web that information has been found.
• All other information as mentioned in Article 15 of the GDPR.

To get started, reach out to privacy@mldatahouse.com

Disable the processing and permanently remove all of your data

If you’re a direct user of our service, you can log in to permanently erase your account.

If your business data was found online, you can contact us to update or delete it.

If you have any concerns, please reach out first so we can attempt to resolve the issue. If you feel we’re not doing enough, you have the right to contact your local supervisory authority.

Services helping us manage your data

To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:

Google Cloud, Google Analytics, Google Tag Manager, Amplitude, Segment, Customer.io, PostHog, Google Optimize, Datadog, Amazon CloudWatch, Sentry, swagger, Codecov, GitHub Dependabot, Versel, cypress, checklyhq.com, Amazon Web Services , CloudFront, OpenAI , Cloudflare, Zendesk, Userback, HubSpot, Canny, Grafana, FirstPromoter, OVH, DigitalOcean, Linode, Ably, Hetzner, Helpscout, Smartlook, Postmark, Linkedin, Facebook,

Place of processing: United States – Privacy Policy – Opt Out.

Place of processing: United States – Privacy Policy.

Place of processing: United States – Privacy Policy.

Place of processing: United States – Privacy Policy – Opt Out.

Place of processing: United States – Privacy Policy – Opt Out.

Place of processing: United States – Privacy Policy.

Duration of the processing

For users of our service, we continue to process your data as long as your account stays active and for up to 3 years after it becomes inactive.

Once your account is deleted or after 3 years of inactivity, we remove almost everything within a few days and complete the removal of all remaining artifacts within 3 months. If you’ve paid for mldatahouse, we might keep some information regarding your company for longer to comply with our legal obligations.

If your data was found online, we process it as long as it stays online. We make sure to regularly revisit the place where we found it. If it isn't there anymore or if we believe that the personal data that we hold is inaccurate, we remove it from our databases and stop all processing.

Handling payments

Unless otherwise specified, this Application processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. This Application isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.

Stripe (Stripe Inc)

Stripe is a payment service provided by Stripe Inc.
Personal Data processed: billing address; email address; first name; last name.
Place of processing: United States – Privacy Policy.
Category of personal information collected according to the CCPA: identifiers.

This processing constitutes:

• a sale according to the CPA, CTDPA and UCPA
• targeted advertising according to the CPA, CTDPA and UCPA

Securing your data

We take the security of the data we manage very seriously and always try to keep our methods up to date. The servers we use to store and process personal data are exclusively in the European Union.

Cookies Policy

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices.

mldatahouse uses cookies to recognize you when you're using our services and give you the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies for the purposes we describe in this policy.

Where do we use cookies?

We may place cookies on your computer or device, and receive information stored in cookies, when you use or visit our website.

What types of cookies do we use?

Authentication: If you're signed in to mldatahouse, cookies help us recognize your device and personalize your experience accordingly.

Research, analytics, and fraud prevention: We use cookies to better understand how people use mldatahouse so that we can improve our service.

Advertising: We may install trackers from advertising networks such as Facebook or Google in our services. The data collected by these networks enables us to deliver targeted ads to our users and precisely measure the performance of these ads.

Do other parties use cookies in connection with mldatahouse?

Yes, we allow a few trusted partners to use cookies in our services. Here is the current list of the third parties using cookies on mldatahouse services:

Google Cloud, Google Analytics, Google Tag Manager, Amplitude, Segment, Customer.io, PostHog, Google Optimize, Datadog, Amazon CloudWatch, Sentry, swagger, Codecov, GitHub Dependabot, Versel, cypress, checklyhq.com, Amazon Web Services, CloudFront, OpenAI, Cloudflare, Zendesk, Userback, HubSpot, Canny, Grafana, FirstPromoter, OVH, DigitalOcean, Linode, Ably, Hetzner, Helpscout, Smartlook, Postmark.

How to take control of your cookies

You can remove or block certain cookies using the settings in your browser. If you choose to reject cookies, you may still use our services though your access to certain functions and areas may be restricted.

Definitions and legal references

Personal Data (or Data): Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data: Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User: The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject: The natural person to whom the Personal Data refers.

Data Processor (or Processor): The natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner): The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application: The means by which the Personal Data of the User is collected and processed.

Service: The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU): Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie: Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker: Tracker indicates any technology - e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Last update: April 30, 2024